Privacy policy

Privacy statement (Version 23-10-2024)

Introduction

At Vivé, we take the protection of your personal data seriously and are committed to ensuring your privacy is respected. This privacy policy provides transparent information about what data we collect and how we handle it. As Vivé operates under the Folie à Trois brand, all data will be securely handled by Folie à Trois BV, ensuring that your personal information is never mishandled. We fully comply with applicable laws, including the General Data Protection Regulation (GDPR), which means that we:

  • Process your personal data only for the purposes for which it was provided, as outlined in this policy.
  • Limit the processing of your data to what is necessary for those purposes.
  • Obtain your explicit consent when required.
  • Take appropriate technical and organizational measures to safeguard your data.
  • Do not share your data with third parties unless necessary for fulfilling the agreed-upon services.
  • Are fully transparent about your rights regarding your personal data and respect those rights.

Company Identity

As Vivé is a brand under Folie à Trois, the responsible entity for processing your personal data is:

Folie à Trois BV
Nieuwenbos 75
1702 Groot-Bijgaarden
Belgium
BE0746619193
Email: hello@folieatrois.be

Why Do We Process Personal Data?

Your personal data will be processed for the following purposes:

  • Processing orders and managing deliveries.
  • Communicating order status.
  • Sending newsletters and invitations (with your consent).

We may collect and process personal identification data (such as name, address, phone number, and email) as well as personal characteristics (such as gender, date of birth, and nationality) solely for the above-mentioned purposes.

Provision to Third Parties

Your data may be shared with third parties if necessary to fulfill the services we offer. For example:

  • Data entered when placing an order is stored on Shopify’s secure servers.
  • Shipping is managed by our partners, like SoundCloud, who will receive your address details.
  • Payments are processed through Mollie.

We ensure that all third parties comply with strict data protection measures and that your data is never shared unnecessarily. Your information is not passed on to any third parties outside of the EU.

Storage Period

We do not retain personal data longer than necessary. Typically, your data will be stored for a maximum of five years or as required by law.

Your Rights

You have the right to access, correct, or request deletion of your personal data. If you wish to exercise these rights, please contact us at the details provided above. You can also object to or request the transfer of your data.

Complaints

If you have any concerns about how your data is handled, please contact us directly. You also have the right to lodge a complaint with the Privacy Commission, which oversees data protection.

Changes to the Privacy Policy

Vivé, under Folie à Trois BV, may update this privacy policy from time to time. Any changes will be announced on our website. We keep previous versions in our archive for reference.